Boehringer Ingelheim
Helpdesk for Clinical Trial Systems

Reachable 24 hours 7 days

Email: bi@cts-helpdesk.com

Before you call – please record any error messages, your username and role, the study and task you were working on when the problem occurred.

When placing your call – please record the date and time of the call, name of the Helpdesk contact person and ticket number for future reference.

Toll-free numbers are available for

Country Number Calling Rate
Argentina 548003459133 toll-free
Australia 1 800 559 030 toll-free
Austria 0 800 041 020 toll-free
Bahamas 1 800 973 3294 toll-free
Belgium 0 800 580 34 toll-free
Bosnia- 00 800 0010 ^ toll-free
Herzegovina 888 819 2247
Brazil 11 3351 7030 at local calling rates
Bulgaria +800 115 44 00 toll-free
Canada 1 866 409 0737 toll-free
Chile 1 888 004 200 66 toll-free
China 800 263 474 64 toll-free
Colombia 018005181204 toll-free
Croatia 0 800 222 756 toll-free
Czech Republic 800 142 032 toll-free
Denmark 804 049 29 toll-free
Ecuador AT&T direct code** ^ toll-free
888 819 2247
Estonia 800 0044 401 toll-free
Finland 0 800 302 592 toll-free
France 0 805 543 092 toll-free
Germany 0 800 724 3525 toll-free
Guatemala 138 126 (or 9999190) toll-free
^ 8773080997
Greece +800 441 42 992 toll-free
Hong Kong 800 968 251 toll-free
Hong Kong +852 30712974 at local calling rates
Hungary 06 800 176 81 toll-free
India 000800 440 1363 toll-free
Indonesia 001803442068 toll-free
Ireland 1800 200 972 toll-free
Italy 800 928 004 toll-free
Japan 00 53 144 0092 toll-free
Korea +79 844 25 550 toll-free
Latvia 80002814 toll-free
Lithuania 880030390 toll-free
Luxembourg 80040066 toll-free
Macedonia 0 800 4288 ^ toll-free
888 819 2247 toll-free
Malaysia 1800-880092 toll-free
Mexico +1-800 5509527 toll-free
Netherlands 0 800 020 010 5 toll-free
New Zealand 0 800 450 497 toll-free
Norway 800 620 56 toll-free
Panama 888-402-7301*** toll-free
Peru 0800 53045 toll-free
Philippines 1800 144 10259 toll-free
Poland 00 800 331 1334 toll-free
Portugal 800 783 457 toll-free
Romania 0 800 894 677 toll-free
Saudi Arabia 800 844 4697 toll-free
Singapore 1800-6221079 toll-free
Slovakia 0 800 191 008 toll-free
Slovenia 0 800 802 50 toll-free
South Africa 0 800 99 6880 toll-free
Spain 900 901 030 toll-free
Sweden 0 201 209 957 toll-free
Switzerland 0800-000980 toll-free
Taiwan 0080 1444 322 toll-free
Thailand 001800 4416 717 toll-free
Turkey 0811 288 0001 ^ toll-free
888 819 2247
UK 0 800 02 61417 toll-free
UK 0 20 7949 0366 at local calling rates
Ukraine pre-dial: 0 800 502 886 toll-free
second-dial: 800 250 8183
Uruguay 888-402-7302 toll-free
USA 1 800 681 9947 toll-free
USA fax number 408 916 9387 at local calling rates
Venezuela 0 212 335 7690 toll-free
Other countries or in case of emergency/outage of toll-free numbers
+49 69 170 776 743 at int’l calling rates
 
^ After having dialled the number indicated before the ^ symbol, wait until you hear the dial-tone. When prompted, enter the number indicated after the ^ symbol.
* For Belarus: After having dialed the first 8, wait until you hear the dial-tone. Then enter 800101. When prompted, enter the toll-free number 888 819 2247.
** For Ecuador: Please note that there are different AT&T direct codes, depending on the local provider:

            for Andinatel: 1-999-119
            for Pacifictel:1-800-225-528
            for Pacifictel Spanish: 1- 800-999-119

After having dialed the AT&T direct code, enter the toll-free number 888 819 2247
*** For Panama: For free calls using IFF, customers must use Cable & Wireless Panama with the format 011 00 800 XXX XXXX.